Frequently Asked Questions
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We're Graeme and Jaymie - A husband and wife team based in Toogoom on the Fraser Coast. Graeme is a qualified greenskeeper with 25 years of experience at PGA Tour golf courses and luxury resorts. Jaymie manages the creative, sustainable gardening, and marketing side of the business. We started Zephyr Grounds Co. because we believe every property deserves to be cared for properly, and we back that up at every job we do.
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We service the Fraser Coast region - from Hervey Bay to Maryborough, Burrum Heads, Howard, Torbanlea, and all the towns in between. Not sure if we cover your area? Just get in touch and we'll let you know.
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Yes, we are fully insured. You can have complete peace of mind when we're working on your property.
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No lock-in contracts required. We earn your trust by doing great work, not by locking you in. That said, for ongoing grounds management or larger commercial arrangements we do put a simple service agreement in place so everyone's on the same page.
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The easiest way is to fill out our booking request form on the website, or give us a call. We'll get back to you within one business day to confirm details and schedule your job.
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It depends on our current schedule, but we always aim to get to you as quickly as possible. Get in touch and we'll give you an honest timeframe.
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Yes. A minimum call-out fee of $85 applies to all bookings. This covers our travel and time getting set up at your property, and is deducted from your total if the job runs longer than an hour. No surprises, just honest pricing.
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For larger or more complex jobs we'll provide a clear quote upfront before any work begins, so you always know exactly what to expect.
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We accept cash, eftpos and bank transfer. Payment is due in full on completion of the job. For larger jobs estimated at four hours or more, we require a 50% deposit at the time of booking, with the balance due on completion.
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Absolutely. In fact most of our clients are on a regular schedule. Whether you need us weekly, fortnightly, or monthly, we'll set up a recurring arrangement that works for your property and your life.
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We offer a full range of outdoor care and maintenance services - lawn mowing and turf care, garden maintenance, kitchen garden and backyard farm setup, outdoor repairs, grounds management for commercial and resort properties, and seasonal or one-off jobs. No job is too small and no property too complex.
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Both. We're happy to come out for a one-off spring clean, post-storm tidy-up, or pre-sale freshen-up with no ongoing commitment required. And if you love what we do, we can set up a regular schedule from there.
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Absolutely, this is very much in our wheelhouse. Graeme has spent 25 years managing grounds at some of Australia's most prestigious venues. We understand the standards that resorts, retirement villages, and commercial estates require, and we deliver them consistently.
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This is Jaymie's area - helping you establish a productive, sustainable backyard space. Whether you want raised vegetable beds, a compost system, a worm farm, or a fully planned edible garden, we'll set it up properly for your soil, your climate, and your lifestyle. It's available as an add-on to regular garden maintenance.
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Not at all. We'll walk you through everything and set you up with what you need to keep it going. The whole idea is to make it simple and enjoyable, not overwhelming.
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Punctuality, professionalism, and a job done properly. We'll always communicate clearly, work cleanly, and leave your property looking its best.
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Not necessarily. As long as we have access to the property and you're comfortable with us being there, you don't need to be present. We'll always let you know when we've finished and follow up if anything needs discussing.
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We'd want to know straight away. We stand behind our work and will always do what's right to make it good. Honest communication goes both ways - we'll always be upfront with you, and we welcome the same in return.
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Yes, always. For any job beyond a standard call-out we'll provide a clear quote before work begins. No obligation, no pressure.
Still have a question?
Send us a message, we’re more than happy to help.